Description
Broadband Technician Lead
Astound
Garberville, CA
Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.
Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.
Where you will work:
- This position is based out of the Astound Broadband's Garberville, CA office and would be an in office/field role.
A Day in the Life of the Broadband Technician Lead:
- Residential and Commercial install, service/repair, and disconnects* (data, video, phone) on customer premises
- Assist supervisors and technicians with escalations and specialized work orders
- Ensure/record correct RF and signal levels within specifications
- Communication with leadership and dispatch as needed
- Customer education
- Operate company vehicle in safe and responsible manner
- Participation in a 24/7 on-call rotation
- Other duties as assigned
What You Bring to the Table:
- 2+ years experience as a Technician in the Telecommunications industry (6+ months satisfactory metrics with Hybrid Fiber- Coaxial (HFC) network experience preferred)
- Proficiency in problem-solving, time management, and basic computer skills
- Experience with power tools, reading and interpreting NIMS and AutoCAD maps
- Must possess a working knowledge of phone/IP networks and POS systems, and ability to effectively communicate the differentiation
- Strong customer service skills
- Strong verbal and written communication skills
- Ability to work effectively, both independently and as part of a team
- Must possess a valid driver's license with a satisfactory driving record compliant with the company policy
Education & Certifications:
- High school diploma or equivalent
We're Proud to Offer a Comprehensive Benefits Package Including:
- 401k retirement plan, with employer match
- Insurance options including: medical, dental, vision, life and STD insurance
- Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
- Floating Holiday: 40 hours per year
- Paid Holidays: 7 days per year
- Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
- Tuition reimbursement program ( after 1 year of employment up to $4,000.00 per calendar year)
- Employee discount program ( If in our serviceable area)
*Benefits listed above are for regular full-time positions
The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. The base salary range in California for this position, plus opportunities for bonus, benefits and commission, if applicable, is:
- Broadband Technician Lead: $26.80 - $37.52 per hour
Perks of the position:
- Home Garaging ( If you qualify)
- Provided tools, uniforms, and work vehicle
- Paid Training
