Description
The Director of Emergency Communications and Dispatch is responsible for overseeing the emergency communications center, its equipment, and personnel. The Director is responsible for all administrative tasks, including scheduling, time sheets, training, policies, and protocols. The Director shall report directly to the Sheriff or their designee. The Director shall supervise the dispatch leads and all other dispatch employees, that report to the Director of Emergency Communications and Dispatch.
The Director will communicate effectively with the Emergency Services Coordinator, Fire Chiefs, and EMS Chiefs, both paid and volunteer, to adopt policies and procedures directly related to the dispatching of Emergency Fire and Emergency Medical Services. The Director will also have a high-level working knowledge of all equipment and technologies in the dispatch office, including, but not limited to, radios, CAD, and phones, and work with information technology and radio techs to develop a working knowledge of the equipment's functionality.
Performs complex professional and administrative work planning, organizing, and directing a state-of-the-art emergency communications center. Will supervise dispatch leads and dispatchers and develop policies and procedures for dispatching. Work in this position is performed under the general supervision of the Sheriff. The Director of Communications and Dispatch is a leadership position on the command staff of the sheriff's office and should be able to work independently, make sound decisions, and demonstrate initiative to adapt to changing environments and trends.
https://kingandqueenco.bamboohr.com/careers/55
Requirements
This position requires the following:
Prolonged periods of sitting at a desk and working on a computer may exceed 8 to 12 hours.
Must be able to lift up to 50 lbs. at times.
The position will need to be flexible with schedule; potentially requiring working nights, weekends, and holidays as needed to meet staffing requirements.
ESSENTIAL FUNCTIONS/TYPICAL TASKS:
Coordinate staffing and operational activities for the Emergency Dispatch Center (EDC),ensuring programs and functions are in compliance with the state and federal mandates.
Development and implementation of goals, objectives, policies, and priorities for the EDC Center.
Directly coordinate and review the work plan for assigned dispatch services and activities.
Coordinate shift coverage, meet minimum staffing objectives, monitor workflow, review and evaluate work methods and procedures.
Meet with staff to identify and resolve problems in a timely and effective manner.
Participate in the screening and selection of dispatch personnel.
Work with employees to correct deficiencies in performance or conduct and implement discipline procedures or additional training.
Maintain department compliance with new and changing laws, policies, and procedures related to the dispatch functions; inform staff of changes in laws and other agency requirements.
Serve as the designated Agency's Virginia Criminal Information Network (VCIN) Terminal Coordinator (TAC) for the Virginia State Police. Conduct audits and inspections of files and articles entered into the system.
Perform quality assurance on calls. To include radio, telephone, and CAD entries for law, fire, and EMS.
Coordinate with emergency services, fire chiefs, rescue chiefs, as well as other stakeholders, both paid and unpaid. To develop protocols and standard operating procedures.
Overseeing all training and career development of new dispatchers, ongoing training, and remedial training of all dispatchers.
Conduct performance evaluations and set goals for dispatchers to succeed, develop and grow in their positions.
Maintaining technology and updating the systems as needed. This will include research and implementation of new software, technology, and systems.
The position of Director of Communications and Dispatch is a leadership position that primarily performs a clerical-type job that requires long periods of sitting, typing, and looking at a computer screen.
