Description

Join J.P. Morgan, a global leader in banking and financial services, renowned for innovation, excellence and service. Our Global Banking business provides comprehensive financial solutions to corporations, governments, and institutions worldwide, helping clients navigate complex markets and achieve their strategic objectives.

As an External Communications & Public Relations Manager Business Banking within Consumer & Community Banking you will be responsible for developing and executing a comprehensive Public Relations strategy that elevates JPMorganChase's commitment to small businesses nationwide. In addition, you will amplify the firm's impact through proactive media relations, compelling storytelling, and high-visibility coverage of both the firmwide small business initiative and a range of Business Banking experiences and activations. You will also develop and execute Public Relations plans for Business Banking events and experiences-including customer events, activations, and community initiatives to maximize positive media coverage and stakeholder engagement.

Job responsibilities

• Manage the external communications and Public Relations strategy for the firmwide small business initiative, ensuring consistent, high-impact messaging across all channels.
• Craft compelling press materials, story pitches, and thought leadership content that highlight the firm's support for small businesses and the real-world impact of its programs.
• Build and maintain strong relationships with national, regional, and local media, proactively securing coverage and managing press inquiries.
• Prepare and brief executives and spokespeople for media engagements, events, and interviews.
• Collaborate with internal partners to ensure message alignment and maximize campaign impact.
• Advise senior leaders on external messaging, media strategy, and reputation management related to small business initiatives and events.
• Track and analyze media coverage, share of voice, and message pull-through to assess the effectiveness of PR efforts and inform future strategy.
• Support and mentor junior communications team members, fostering collaboration and innovation.

Required qualifications, capabilities, and skills:

• 7+ years of experience in external communications, public relations, or media relations, ideally within financial services or a large, complex organization.
• Demonstrated success in developing and executing high-impact Public Relations strategies for major campaigns, events, or initiatives.
• Strong relationships with business, finance, and policy media at the national and local levels.
• Excellent writing, storytelling, and presentation skills.
• Experience preparing and supporting executives for media engagements and public events.
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Collaborative team player with strong interpersonal and relationship-building skills.
• Bachelor's degree required

Preferred qualifications, capabilities, and skills:

• advanced degree

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.