Description

Communications Consultant

Location - London or Winchester with hybrid working as per departmental requirements (currently a minimum of 40% (2 days per week)

Our growing team of communications experts are looking to hire their next communications superstar!

We're looking for someone special, who enjoys working with clients to help identify and solve their communication challenges, and who impresses them with delivery that is on time and to budget. Like us you have a love of words and an eye for design, and you'll enjoy finding creative ways to engage people with complex topics, capture attention and deliver key messages through a range of media. Working as part of a team of experts, you'll bring enthusiasm to the creative process, an understanding of the £3 trillion UK pensions industry, and build great client relationships. In return we offer a range of challenging client opportunities, flexible working and the training and experience you need to bring your skills to the next level.

LCP's communications team sits within the wider LCP business, ready to support all our clients - DC, DB and hybrid, large or small, open or closed - with communication expertise. We work with some of the biggest companies in the world (from large British banks to charities, international hotel groups to fast-food retailers and everything else you can imagine) and although it's all about pensions, our work is surprisingly varied. We make sure we understand the audience, define the messages, then deliver them to the right people using the right channels - print, web, video, posters, podcasts and anything else we think might work.

Who we're looking for
We'd love to hear from you if you:

• Build great client relationships
• Are skilled at working with internal teams, making sure that we deliver client work on time and to budget
• Think clearly and logically - you can break down complex problems and communicate with clarity
• Bring creative flair and a strong visual eye - you generate fresh ideas, understand how design supports clear communication and can work with designers to produce impactful materials
• Have excellent organisational skills - you can keep multiple projects on track and adapt quickly when priorities change, even under pressure
• Are self-motivated and willing to go the extra mile - including working extra hours to finish a project when required or travelling to attend client meetings or events
• Are confident presenting ideas, and generating new business opportunities as a result
• Can work independently as well as collaboratively in a team
• Can build strong relationships with colleagues at all levels, using confidence and clear communication to negotiate and resolve issues

What will you be doing?

As a Communications Consultant you will be:

• Drafting communications material and ensuring all materials meet LCP quality standards. These materials might include newsletters, website copy, member guides and booklets, educational material including short videos, tutorials and seminars, email nudges and postcards as well as annual member benefit statements
• Reviewing drafts produced by other members of the team, feeding back comments and ensuring changes are made in line with the project timescales
• Managing workload and campaigns, including the development of project plans and liaison with client and internal stakeholders and external suppliers
• Briefing the LCP Brand & Design team to develop high-quality designs for less complex projects, from concepts to completion of finished artwork
• Checking your own work for errors, inconsistencies and improvements before sharing with more experienced team members for review
• Following LCP procedures and best practice, particularly when producing external materials or handling client data
• Supporting the development of new products and services for both digital and print media
• Supporting the new business process
• Contributing to the development of client communication strategies and campaigns
• Managing the production of communications, for example by liaising with web-developers or instructing printers
• Supporting client relationship management, preparing materials, and attending client meetings where appropriate
• Development of templates and best practice material
• Analysis of data from member surveys, client feedback, website monitoring and focus groups to understand the changing nature of audiences and best use of traditional and new technologies

What skills and experience are we looking for?

Essential -

• Very experienced in drafting engaging, accurate and accessible copy for a range of audiences and media
• A strong eye for design, and experience briefing designers and working alongside them to generate the great creative ideas
• Demonstrable success in building great client relationships
• A strong understanding of the UK pensions market, understanding all products, schemes and providers
• Comfortable with the language of investments and pensions, and experience in making this understandable for non-experts
• Experience and understanding of delivering via print, web, video, digital and motion graphics and of working alongside specialist suppliers in these fields
• Able to plan and prioritise effectively, as demonstrated by experience working on numerous projects simultaneously, building project plans and delivering to them
• Able to price work, manage budgets and support the client billing process
• Experience of checking your own copy and that of others, and of giving feedback to colleagues to improve standards across the team
• A strong understanding of business risks relating to communications, and how to follow established working practices and procedures
• Experience in applying your skills to help people understand pensions
• Proficient in Microsoft Teams, Outlook, Word, PowerPoint, Excel, with an understanding of Adobe Creative Suite. Comfortable with a range of AI tools

Desirable -

• Graduate-level education
• Strong technical knowledge of pensions legislation as it pertains to communications
• Experience managing cross-functional teams to ensure delivery of client work
• Experience of responding to new business requests or presenting in pitches
• Communications thought leadership, such as presenting at conferences or producing blogs
• Experience of developing new products and services for clients
• Pensions or investment qualifications

What's in it for you?

Take a look at our Glassdoor and Career stories pages to see why our people love being here! As well as joining a certified B-Corp, multi-award winning, fun, collaborative, people first organisation where your personal and professional skills will be developed to make you the best you can be, we offer an attractive benefits package designed to promote your overall wellbeing so that you are able to perform to your full potential both in and out of work. Currently our core benefits package includes:

For you:

• Hybrid working (see top of the advert for details)
• Professional study support (where applicable)
• Access to our internal Wellbeing, LGBTQ+, Multicultural and Women's networks

For your family:

• Life assurance
• Income protection
• Enhanced maternity/paternity/adoption and shared parental leave

For your health:

• 26 days annual leave (pro-rata for part-time working) plus bank holidays (most of which can be taken flexibly!) with options to buy & sell holiday
• Private medical insurance
• Discounted gym memberships, critical illness and dental insurance through our flexible benefits
• Eye care vouchers
• Cycle to work scheme
• Digital GP services

For your wealth:

• Competitive pension scheme
• Discretionary bonus scheme
• High street discounts
• Season ticket loans

For others:

• Volunteering opportunities

For the environment:

• Electric vehicle salary sacrifice scheme (qualifying period applies)

And much more!

We continuously strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation.

LCP is committed to making our opportunities accessible to all and would welcome you getting in touch to let us know if an adjustment can be made to help with your application. This may be extra time for assessments, pre-interview site visits, interview structure or questions, or asking us about building accessibility. Whatever it may be, please get in touch via our dedicated email address - [email protected] to discuss how we can support you with your application.

Recruitment agencies

LCP operates a Preferred Supplier List (PSL) for recruitment agencies which is reviewed annually. We do not accept unsolicited CVs from agencies who are not part of our current PSL. LCP only pay agency fees where we have a signed agreement in place, and the agency has been instructed by a member of our recruitment team to supply CVs via the Applicant Tracking System (ATS) for a legitimate, open vacancy. If this process is not adhered to, LCP reserve the right to contact these candidates directly and have discussions with them without paying any agency fees. We do not pay agency fees when speculative and unsolicited CVs are submitted to any employee or Partner at LCP.