Description

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HMC 9-1-1 is seeking a visionary Deputy Director of Operations to lead our 24/7
operations, oversee a skilled team of dispatch professionals, and ensure compliance
with all federal, state, and local regulations. The Huntsville-Madison County 9-1-1
Center Deputy Director of Operations, in collaboration with the Executive Director,
establishes the strategic vision, goals, and objectives necessary to fulfill the mission of
the 9-1-1 Center. This position provides leadership and oversight for all operational
aspects of the 9-1-1 system, including planning, organizing, staffing, coordinating, and
directing the day-to-day operations of the communications center for the Operations
Division.
Responsibilities include developing and managing the operational budget; participating
in the evaluation, procurement, maintenance, and replacement of communications
equipment and technology; and overseeing personnel management, including
recruitment, training, performance evaluation, and professional development. The
Deputy Director of Operations ensures compliance with applicable policies, procedures,
standards, and regulatory requirements while promoting operational excellence and
continuous improvement.

The Deputy Director also monitors emerging trends, technologies, and best practices in
public safety communications to support innovation, enhance service delivery, and
maintain MCCD's position as a leader in the public safety communications community.

Essential Functions
- In coordination with the Executive Director, directs assigned staff to include
prioritizing and assigning work, conducting performance evaluations, ensuring
staff are trained, ensuring that employees follow policies and procedures,
maintaining a healthy and safe working environment, and making hiring,
termination, and disciplinary recommendations
- Keeps Executive Director informed of problems and progress in a timely manner
- Meets with Operations Executive Committee (OEC) to ensure decisions affecting
the 9-1-1 Center meet the needs of the user community
- Develops short- and long-term plans and strategies for 9-1-1 systems for
Madison County, which includes preparation of annual operating capital
- Develops plans and strategies for upgrades from Enhanced 9-1-1 to state of the
art systems involving a number of phases and interrelated contracts spanning
several years
- Promotes awareness among the citizens of Madison County as to the use of the
9-1-1 emergency telephone system; coordinates with all law enforcement, fire,
and medical agencies in all matters pertaining to the 9-1-1 emergency telephone
system, and provides periodic informational updates to all local jurisdictions and
local agencies
- Coordinates 9-1-1 issues with participating telephone companies and other
vendors
- Maintains and monitors a procedure manual as to the necessary work activities;
develops a continuing process to ensure the database is maintained in a current
status for use by all emergency services
- Monitors new developments within the communications industry and
recommends updates to the system as enhancements are developed
- Responsible for the establishment and management of PSAP protocol
procedures and the 9-1-1 disaster contingency plan
- Could act as a Project Manager for major 9-1-1 systems upgrades and
replacements; coordinates all levels of hardware and software installation and
testing

- Performs other job-related duties as assigned

Requirements

Qualifications
- Must be at least 25 years of age and possess a high school diploma or
Associate's or Bachelor's degree in Emergency Management, Public Safety,
Communications, Business Administration, or a related field is preferred.
- Minimum of seven (7) years of experience in emergency communications, public
safety dispatch, or a related field, including at least five (5) years of law
enforcement, fire, or EMS dispatch experience preferred.
- Minimum of three (3) years of progressive leadership experience in a Public
Safety Answering Point (PSAP) or emergency communications center.
- Possess practical knowledge of public safety communications technologies,
county 9-1-1 systems, and applicable federal, state, and local laws, regulations,
and standards; or an equivalent combination of education and experience.

REQUIRED CERTIFICATIONS
- APCO Public Safety Telecommunicator I (or equivalent)
- Emergency Police Dispatch (EPD)
- CPR Certification
- FEMA/NIMS ICS-100, ICS-200, ICS-300, IS-700, and IS-800
- Must successfully complete ICS-400 within six (6) months of
- Must obtain EPD-Q certification within one (1) year of
- Center Manager Certification Program (CMCP)
- Ability to obtain and maintain either Emergency Number Professional (ENP),
  Registered Public-Safety Leader (RPL), Communications Center Manager
  (CCM), or equivalent professional certification within one (1) year of employment
  is preferred.
- Must possess a valid Alabama Driver's License, or equivalent
 
KNOWLEDGE, SKILLS, AND ABILITIES
- Thorough knowledge of public safety communications operations, PSAP
management, emergency communications technologies, CAD, radio, telephony,
NG9-1-1 systems, and related infrastructure.

- Knowledge of supervisory and management principles, strategic planning,
budgeting, project management, and organizational leadership.
- Working knowledge of applicable federal, state, and local laws, regulations,
standards, and best practices governing emergency communications
- Ability to develop, administer, and monitor operational budgets, contracts,
equipment procurement, and vendor performance.
- Ability to evaluate, implement, and maintain advanced communications systems
and technologies while planning for future operational and technological needs.
- Ability to analyze complex operational and technical issues, identify solutions,
and make sound decisions under pressure.
- Skill in planning, organizing, directing, and evaluating the work of subordinate
personnel while fostering accountability, professionalism, and continuous
- Demonstrated ability to recruit, mentor, develop, and prepare future leaders
within the organization.
- Ability to build collaborative working relationships with employees, public safety
agencies, elected officials, vendors, and community partners.
- Demonstrated commitment to teamwork, professionalism, and customer service
while promoting a positive organizational culture.
- Ability to communicate effectively, both orally and in writing, including preparing
reports, policies, technical documentation, and presentations.
- Ability to interpret technical manuals, schematics, and system documentation,
and coordinate maintenance and repair of mission-critical public safety
communications systems.
- Proficiency in Microsoft Office applications and other software used to support
emergency communications operations.
- Ability to work effectively with individuals of diverse backgrounds while
maintaining the highest standards of integrity, professionalism, and ethical