Description

Requisition ID: 65998 Title: Manager - Global Unified Communications

Arthrex is a global medical device leader known for innovation in orthopedic technology and world-class medical education.

We are seeking a Manager, Global Unified Communications with deep expertise in delivering enterprise-grade communication and collaboration platforms. This leader will oversee a high-performing team responsible for architecting, designing, and supporting our global UC infrastructure, while driving process maturity and continuous improvement across all services.

The role will play a key part in shaping long-term IT strategy-evaluating emerging technologies, identifying consolidation opportunities, and ensuring effective lifecycle management of our communication platforms.

Success in this position requires exceptional communication and analytical abilities, strong technical project leadership, and a strategic mindset. Join a global organization dedicated to Helping Surgeons Treat Their Patients Better™.

Main Objective:

Supervise and support Arthrex IT Infrastructure Services and assigned IT Infrastructure teams.

Essential Duties and Responsibilities:

• Supervision and mentorship of assigned Global Infrastructure Analysts
• Provide tier 3 advisory and support for systems and platforms which are applicable to assigned service catalogue
• Act as point of contact for global business departments
• Manage assigned departmental and enterprise-wide initiatives, along with technology projects by ensuring deadlines are met
• Oversee the support, maintenance and administration of related infrastructure services, and develop and implement processes to assess assets regularly
• Maintain the team's knowledge base for related services
• Drive incident escalation and outage management
• Assist in long-term IT strategy, including investigation of new systems, leverage consolidation opportunities and maintain product lifecycles
• Build and maintain necessary contractor, provider and vendor relationships
• Manage the purchase of hardware, software and licensing agreements with responsibility for related cost centers and budgets
• Maintain high performance on assigned group SLAs
• Enhance and maintain global disaster recovery and high availability plans, procedures, training and testing

Education and Experience:

• Bachelor's degree in computer science or related field required, Masters in MIS/CIS preferred
• 7+ years' experience supporting and managing IT infrastructure required
• 2 years' leadership experience in IT Infrastructure required, including some combination of direct supervision, team lead, and project management responsibilities required
• Hands-on experience in Enterprise IT Infrastructure system architecture, design, implementation, and support is required. Expected experience may include Microsoft Teams Direct Routing, Genesys Cloud CX, Cisco CUCM with supporting services
• Understanding of Virtualization, Networking and Firewall technologies

Knowledge and Skill Requirements/Specialized Courses and/or Training:

• Excellent communication skills and customer service orientation
• Strong project management skills, PMP certification or equivalent a plus
• Unified Communications related technical certifications for Microsoft, Genesys and/or Cisco are highly desirable

Arthrex Benefits

• Medical, Dental and Vision Insurance
• Company-Provided Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
• Matching 401(k) Retirement Plan
• Annual Bonus
• Wellness Incentive Program
• Free Onsite Medical Clinics
• Free Onsite Lunch
• Tuition Reimbursement Program
• Trip of a Lifetime
• Paid Parental Leave
• Paid Time Off
• Volunteer PTO
• Employee Assistance Provider (EAP)
• Eligible for discretionary Long Term Incentive program

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.